At Velvet Oud, your satisfaction means everything to us. We want you to love your purchase and feel confident every step of the way. This Refunds & Returns Policy is here to keep things clear, fair, and easy.

Returns

If you’re not fully satisfied with your order, we gladly accept returns of unused, unopened items within 30 days of the delivery date.

Return eligibility

• Items must be unused, unopened, and in original packaging, in the same condition as received.
  
• For hygiene and authenticity reasons, we cannot accept returns for items that have been opened or used, as they cannot be resold.
  

How to start a return
Email us at wecare@velvetoud.com with:

• Your order number
  
• The reason for the return
  

We’ll reply with the next steps and the return shipping address.

Return shipping costs

• Return shipping is the customer’s responsibility.
  
• We recommend using a trackable shipping method to ensure safe delivery.
  

Refunds

Once your return is received and inspected, we’ll notify you whether your refund is approved or rejected.

Approved refunds

• If approved, your refund will be issued within 5–7 business days to your original payment method.
  
• Please allow additional time for your bank or credit card provider to post the refund.
  

Non-refundable items

• Gift cards are non-refundable.
  
• Promotional items included with your order are non-refundable.
  

Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, please email wecare@velvetoud.com within 7 days of receiving your order. We’ll help arrange a replacement at no additional cost.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery at wecare@velvetoud.com, including:

• Photos of the issue
  
• A brief description of what happened
  

Based on the situation, we will arrange a replacement or a full refund.

Final Sale Items

Some products may be labeled “final sale” and are not eligible for returns, refunds, or exchanges. This includes clearance items or any specially marked products.

Questions?

We’re always here to help. If you have any questions about your order or this policy, contact us anytime at wecare@velvetoud.com

At Velvet Oud, we’re committed to getting your fragrances to you quickly, safely, and in perfect condition. Please review the details below for shipping destinations, processing times, delivery estimates, and related fees.

Shipping Destinations

We currently ship to addresses within the United States and select international locations. To confirm availability, please review the shipping options at checkout or contact us at wecare@velvetoud.com.

Processing Times

Order processing

• All orders are processed within 1–2 business days.
  
• Orders placed after 12 PM (CST) on Friday or during weekends will be processed the next business day.
  

Order confirmation

• You will receive an email confirmation once your order has been processed and prepared for shipment.
  

Shipping Options & Delivery Times

• Standard Shipping (U.S.): Estimated delivery within 3–5 business days
  
• Express Shipping (U.S.): Estimated delivery within 1–2 business days
  
• International Shipping: Delivery times vary by destination, typically within 7–15 business days
  

Please note: Delivery times are estimates and may vary due to factors beyond our control, including weather, carrier delays, or customs processing for international shipments.

Free Shipping on Orders Over $100

Orders over $100 (before tax) qualify for free standard shipping within the United States. No promo code is needed—this will be automatically applied at checkout.

Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method. For international orders, additional customs fees or import taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order ships, you’ll receive a tracking number by email so you can follow your package’s journey. Please allow up to 24 hours for tracking updates to appear.

Lost, Delayed, or Damaged Packages

If your package is lost, delayed, or arrives damaged, please contact us within 48 hours of the expected delivery or arrival date at wecare@velvetoud.com. We will work directly with the carrier to resolve the issue and help make it right.

Address Changes

If you need to change your shipping address, please contact us as soon as possible at wecare@velvetoud.com. We’ll do our best to help, but changes are only possible if the order has not yet shipped.

Questions?

For any shipping-related questions, reach out to us at wecare@velvetoud.com. We’re here to make your experience smooth and stress-free.

Thank you for choosing Velvet Oud.